Information we collect
We collect information you choose to submit, such as your name, contact details, business name, requested service, message, and SMS consent choice. Basic server logs may also record device, browser, and network information for security and reliability.
How we use information
ProffixIT and Freedom USA Technologies LLC use this information to respond to requests, provide support, manage appointments, prevent abuse, and improve service. We do not treat service-message consent as promotional marketing consent.
Sharing and retention
Information may be processed by service providers used to operate communications, CRM, hosting, or support systems. We retain it only as reasonably needed for service, legal, security, and operational purposes.
Sensitive information
Do not submit passwords, MFA codes, Social Security numbers, full credit-card numbers, encryption keys, or recovery codes. Use the approved secure remote-support process when access is required.
Questions
Contact us through the secure request form with privacy questions.